How is Van Engelen treating you this year?
I've sun this company's praises for years. Placed my order, just spoke to a customer service person and told her that the alliums I ordered last year did not come up at all. I asked for and was expecting replacement bulbs to be offered. my order came to $600 with shipping.
I was treated like an idiot. The CS rep wants me to go dig up the bulbs (like I could find just where a bulb is / was in the midst of a garden ocean! and tell her what condition they are in. I told her that I planted in pots and in the ground and that there were other things planted over the inground area...and I didn't know if I could find right where I planted them. I said that I believed there was a problem with the bulbs because alliums from previous years came up and bloomed.
It was really weird. I ordered about twice this amount last year. I just assumed they'd care enough. Boy was I treated differently by colorblends. I'm wondering if any of you have had similar experience.
BTW, I ended the phone call telling the CS rep that I felt that she treated me like and idiot and told her to tell whoever makes the decision that this year's order depends upon how they treat the allium issue. I never expected to get to that point. CS rep said that I shouldn't have planted in pots because they could freeze. Hello, I'm in TX and freesias didn't freeze....but she couldn't understand that.
I'm rambling and ranting. Just wondering if any of you had a similar experience or what your experience has been with problem bulbs.