A nice experience
Last summer in Washington State I went into Spokane and bought a desk lamp with a magnifying glass/light combination. It had an LED light which is supposed to last thousands of hours. It went out. I had only used it about 10 hours. I removed LED light and went to the nearest Office Depot to get a replacement. The manager got on the computer and could find the lamp but no light replacement. Then the unexpected. He turned to me and said,"bring in your lamp I will give you a new one". Not an add for Office Depot just telling you how nice they were to me.