Homelite blower problem FIXED - bad carb
I had a Homelite blower (Max Attack II) that I got at HD about 10 months ago. I could not find my receipt but the date code on the blower was only 12/06 and it has a 2 year warranty. Anyway, it would start up from a cold start and run for about 5 minutes. It would then cut off, upon restarting it would run for I called Homelite and they gave me phone #s to their local service center. Two of the centers stated they no longer dealt with Homelite products. One told me it would be $50 to even look at it. I told him Homelite said it would be free under the warranty. He stated it was bad gas I put in the blower. It was not bad gas b/c my trimmer runs fine. I cold tell he did not want to mess with it and still don't know how he could diagnose bad gas over the phone. I guess he is just really talented.
I called Homelite again; they said I could go to Home Depot and HD would mail it to a service center for me. So I went back to HD with only the main base of the blower (no tube, bag etc). When I got there it was obvious that HD had a lot of these blowers come back. WITHOUT A RECEIPT they looked up what the lowest price that they had sold it for (which was $69) and gave me a credit. I bought a good Echo blower and was out the door within 20 minutes. NOW THAT IS GREAT CUSTOMER SERVICE. Home Depot will be sure to get more of my business.
Based on what I now know (others already knew this), HOMELITE blowers/products are crap. Save yourself the time, aggrevation and money. Buy something that will last more than one season. The 2 year warranty on Homelite products is a joke and borders on fraud. They do not have a real system in place to honor this 2 year warranty and their products will not last.