Homelite blower problem FIXED - bad carb

nycjsw(22030)September 14, 2007

I had a Homelite blower (Max Attack II) that I got at HD about 10 months ago. I could not find my receipt but the date code on the blower was only 12/06 and it has a 2 year warranty. Anyway, it would start up from a cold start and run for about 5 minutes. It would then cut off, upon restarting it would run for I called Homelite and they gave me phone #s to their local service center. Two of the centers stated they no longer dealt with Homelite products. One told me it would be $50 to even look at it. I told him Homelite said it would be free under the warranty. He stated it was bad gas I put in the blower. It was not bad gas b/c my trimmer runs fine. I cold tell he did not want to mess with it and still don't know how he could diagnose bad gas over the phone. I guess he is just really talented.

I called Homelite again; they said I could go to Home Depot and HD would mail it to a service center for me. So I went back to HD with only the main base of the blower (no tube, bag etc). When I got there it was obvious that HD had a lot of these blowers come back. WITHOUT A RECEIPT they looked up what the lowest price that they had sold it for (which was $69) and gave me a credit. I bought a good Echo blower and was out the door within 20 minutes. NOW THAT IS GREAT CUSTOMER SERVICE. Home Depot will be sure to get more of my business.

Based on what I now know (others already knew this), HOMELITE blowers/products are crap. Save yourself the time, aggrevation and money. Buy something that will last more than one season. The 2 year warranty on Homelite products is a joke and borders on fraud. They do not have a real system in place to honor this 2 year warranty and their products will not last.

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rustyj14(W/PA)

HMMM! I bought a Homelite blower at a garage sale about 5 years ago. Runs perfectly yet! Then, i found one in the trash. Fixed a minor problem, and it works good, too! Found a string trimmer in the trash--got it fixed--has been in use for 2 years by me.
I don't understand how or why they run great for me, and every one else says they are junk!

    Bookmark   September 14, 2007 at 9:20PM
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niroja

they arent one of the better units around, but better than some. it was probably a simple carb adjustment which most newer units dont have. the gas you put in it probably had a slightly different mixture than what they use at the factory. any dealer worth anything would have realized this and fixed it no charge. i was a homelite dealer for 10 years and rarely had a problem with them beyond a carb rebuild. you cant go wrong with the echo. however, the same thing can happen to the echo over time, so beware. at the end of the season put in gas stabilizer and run it until it shuts off. this ensures there is stabilizer in the carb. where it really counts.

    Bookmark   September 14, 2007 at 10:30PM
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nevada_walrus(Boulder City)

Don't be to quick to blame the repair dealer. We used to be a Homelite warranty dealer even though we didn't sell the product. Somewhere around 3 or 4 years ago our distributor informed us that Homelite was going out of business and we could return any parts we had in stock and they would send all parts to the company which would probably sell them off to whoever bought the name or a obsolete parts distributor. We did and haven't touched a Homelite since.

Someone bought the name, probably one of the Chinese junk companies and many old line established dealers simply want nothing to do with them because parts and warranty support are iffy to nothing.

    Bookmark   September 15, 2007 at 7:50AM
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buttlint(6)

We are an old homelite dealer that still services homelite products. (Although we don't retail it anymore.) Contrary too popular belief, Homelite is the most liberal of all of the manufacturers when it comes too passing out the warranty candy.
They give us carte blanc too fix their garbage and no longer hold us too a limit 75% of the value of the unit before exchange. (Just fix it, no limits, no authorization required, send in your claim and collect your money.)
Because we are located near so many of the big junk stores we get enough volume too justify stocking things like shortblocks, flywheels and carbs that we wouldn't stock for the high end stuff like Stihl. That adds up too a quick turnaround on Homelite products and we can't give with the other products.
"I told him Homelite said it would be free under the warranty."
It really doesn't work that way. Whine-line reps cant give warranty authorizations over the phone too customers who then "pass the word" on too dealers granting free give-aways of their parts and labor. Somebody has too pay for the mechanics time spent on determining what the problem is and if its covered under warranty or not. (Nobody works for free.)
Yes, Homedepot is a very wonderful place for granting you a return on your unhappy purchase. But, they don't service anything and have nothing too do with any warranty coverage. You are still stuck with the dealer if you should have any problems with your Echo product.
Homelite is what it is.....but they do honor their warranty policy.

    Bookmark   September 15, 2007 at 11:45AM
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nycjsw(22030)

Perhaps it is where I live but I had trouble getting my warranty honored. Like I wrote before, the one rep wanted $50 to look at it? My gas mix was fine and works for my trimmer.

    Bookmark   September 15, 2007 at 8:44PM
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