Kudos to Echo Canada

dottyinduncan(z8b coastal BC)September 21, 2012

I want to tell the world that I had a very positive experience calling Echo Canada to look for authorized service centres for warranty work. I got a real person who was able to answer some of my questions and happily passed me along to another real person who gave me the info I needed. Wow. No press 1 for this, 2 for that (no option given to answer my query) -- a very helpful person instead. Remember the days when this wouldn't have been unusual?

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txtom50(8a texas)

I just had a real good experience with Lowe's. Not with calling for customer service, but with them scheduling and doing follow ups on appliance delivery and installation. It's nice to be treated like a customer again (if anybody can remember what that used to mean).

    Bookmark   September 23, 2012 at 6:17AM
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