Niceness is not dead
Just wanted to share. My 12yo's glass lens popped out -- a screw had gotten loose. And one nose pad was missing. (Kids!)
We'd gotten the glasses at some big chain a couple of years ago. I didn't have the receipt anymore, didn't know if it was still on warranty, etc ...
I walked into a locally owned optical shop I'd never been into before near her school and asked if they could fix it. The girl said sure! with a big smile, took it, and 10 minutes later handed it back to me good as new. I asked how much I owed them and she said -- oh, no, that's fine. She made me feel like she was truly happy to have helped me.
I am so impressed and heartened.
The next time someone in the family needs glasses I will be back.