Outstanding service from Rogue Valley Roses
I ordered some bands a few weeks ago, an order for my mom and an order for myself. My mom's arrived all the way in Ohio in perfect shape and her Tournament of Roses was blooming, and her Oshun had buds which thrilled her.
I have seen some complaints online from people saying that RVR does a little overkill with their packaging. Well, not so. It's necessary. I had ordered a Pomponella and they promptly informed me it was not available, and offered to either refund my money and put me on the waiting list, or I could pick a new rose. I chose to exchange it for Jeri Jennings, because I have been eyeballing it for some time.
The order arrived and everything was perfect, except that Jeri Jennings had come loose in the box and broken the main cane...a big deal for a band. I don't fault RVR for this because this is NOT the first time I have gotten a rose in the mail that's been beaten to death by the shipping company. A David Austin I ordered for my stepmom arrived in FAR worse shape, and given that the rest of my order was fine I decided to try to save this one. I was able to tape the cane straight with a Band-Aid and so far it hasn't dropped any leaves, but I sent a couple photos to RVR that day and asked them if they thought it would make it.
Without batting an eye they said they would send another and never asked for me to send the broken one back. Today it arrived, a bigger and fuller band than the last with a bud on it, at no cost to me and much sooner than I thought.
Every band I've gotten from them has done well with the exception of Souvenir Du Docteur Jamain, which is alive but seems to hate me, and I think that's me or the variety and not RVR.
Anyway, I really appreciated the customer service I got from RVR and would not hesitate to order from them again. Their bands are priced competitively with others and their shipping is the most reasonable I've encountered. We're quick to complain when we're treated badly, but sometimes it's good to say "thanks," too.