HD lawn and garden cashier woes
Ok, folks, this one has me totally confussed. I picked up several items on sale at HD the other day, and went to the register in Lawn and Garden. The clerk took my plastic, and I looked her in the eye and said 'debit please', figuring she had a number pad she was going to hand me. I'll be doggoned, she handed me a receipt to sign for a credit purchase. I told her I did not want a credit, that I specifically told her 'debit'. Her reply was that her manager put her on this register that doesn't have a number pad, so she just rings everything up as a credit, regardless of what the customer wants. I was shocked! As we had just put a sizeable purchase on that particular card, this clerk's decision to ring my purchase as a 'credit' without warning caused the credit card to be overlimit, and we all know what those overlimit charges add to your statement. I told the cashier that she would have to reverse the sale, that it was unacceptable to me, and she said she couldn't. I asked her to summon a manager to do it, and she said when I was all checked out and loaded my stuff in my car (I have a physical disability), I could return to the service desk to ask a manager to fix it! Told the cashier (I am getting more than a little mad by now), that she should call the manager over to fix the credit at the register, that I was not going through all that because of her error in judgement. The manager arrived and get this - didn't think it was a big deal that his clerk rang a credit when the customer wanted to pay with a debit! I further questioned him as to whether this was store policy, to put unauthorized charges on peoples' credit cards when they think they are paying with a debit card. Then, I asked him if anybody had ever trained his cashiers in the difference between the two, and he said, sure they are properly trained. Well, you folks can see this is going nowhere. By this time I was too tired and irritated by their idiocy that I told him to refund the purchase and I would just leave the merchandise (quite a sizeable amount of stuff), and they could restock their shelves. I did have him give me the manager's name so that I could write the store manager. Lot of good that one will probably do...
So, now you know the story of my wasted shopping trip to HD...went to WalMart to get what I needed, and made sure there was a debit key pad on the register when I checked out...
jeribelle
whtros
gardenfaerie
Related Professionals
Arlington Landscape Architects & Landscape Designers · Cary Landscape Architects & Landscape Designers · East Rancho Dominguez Landscape Architects & Landscape Designers · Allentown Landscape Contractors · Edmond Landscape Contractors · Waterbury Landscape Contractors · Clayton Landscape Contractors · Fairview Landscape Contractors · Indio Landscape Contractors · North Chicago Landscape Contractors · Porterville Landscape Contractors · Ronkonkoma Landscape Contractors · The Villages Landscape Contractors · San Jacinto Siding & Exteriors · Shoreline Siding & Exteriorslapageria
veilchen
whtros
CRMiller
Linda_8B
Kamine
dawnstorm
godsdog
SnoBunny
veilchen
kranberri
Jungle_Jim
newbieroselover
Randy Ritchie
mudbugtx
maryy2004
mrskjun
Liz_in_Wpg_zone_3
mrskjun
veilchen
mudbugtx
Annaleu
friedgreentom
karen715
darkbeauty_k
gabrielledeveau
beebees
sedum37
ianna
mrsgeekboy
lynne_melb
thorspippi
darkbeauty_k
meadow_lark
nikki_bsutohldtn
gabrielledeveau
breezyb
lise_b
meadow_lark
Wings2W
charlene_in_iowa
Wings2W
sandrakclev
Crafty_Canuck
melissa_mumof4
mammasews
ladycraft
ardnassti