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Norman's Orchids

Posted by orchid527 (My Page) on
Sat, Mar 29, 08 at 19:44

Has anyone in the group had any problems with Norman's orchids recently. I ordered 6 orchids and when they arrived, I tested and found that 3 were virused. I wrote to complain and was informed that they do not guarantee their orchids to be free of virus. What kind of nonsense is this? Virus test kits are less than $5 per sample. Seems like it would be easy to test a lot of plants from overseas before they pass them along to the general public. They don't have to test every single plant.


Follow-Up Postings:

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RE: Norman's Orchids

I hate to hear that. They were one of my favorite places. Guess I won't be getting any more from Norman's.


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RE: Norman's Orchids

If you are smart you treat every orchid you purchase as virused and use sterile conditions whenever you work with it.

Did you send the suspect orchid to a lab or did you just rely on the test kit you purchased? Do it yourself test kits leave a lot to be desired regarding accuracy and even a lab will get false/positive results and need additional test material.

Brooke


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RE: Norman's Orchids

Some of my most beautiful and favorite orchids have come from Norman's. I buy from them every chance I get.


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RE: Norman's Orchids

orchid527,

You wrote that you "...tested and found 3 were virused." I appreciate that you are sharing SOME of your data. You didn't name the virus that was found. Which testing procedures were used?

What are your experiences with other vendors, please? Names? Number of tests, number of positives & negatives, which virus was found? More details, please?

Thanks,

--Stitz--


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RE: Norman's Orchids

The recent purchase was for six plants and three were virused, MC1179 (ORSV), MC261 (CymMV), and MC785 (CymMV). These were tested right out of the shipping box and MC785 was tested in duplicate with the same results. This prompted me to test the previous shipment of three and two were virused, MC783 and MC899 both with ORSV & CymMV. I used the Agdia Immunoassay test kits. The supplies were fresh, I was trained by the company, I have run this test many times and I have 30+ years as an analytical research chemist. Five plants of the last nine received were virused. That, I believe, is a statistically significant number. If you have purchased more than three phals from them in the last two years, you likely have a problem and you don't yet know it. Don't believe me? Send samples of your plants to an independent lab for ELISA testing. It will only cost about $5/plant. I have about 1200 phals and have won about a dozen or so AOS awards in the last 25 years. I don't know what credentials are required to render an expert opinion, but I must be pretty close.


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RE: Norman's Orchids

We recently had Agdia come and speak to us at one of our society meetings. Critter Creeklabs purchases their tests from Agdia. Agdia sells the Elisa tests which test for the Odont virus and Cym Mosaiac virus. It was a very good comprehensive talk.We were demonstrated the test and also performed tests ourselves. It was our vice president that lined up this little talk and I really give him kudos for doing so.

This is really a s****y deal that Orchid527 has run into. Why should we deal with vendors not taking responsibility for their product. Granted I wouldn't expect them to test each and every plant but for the cost of a little bit of prevention they wouldn't be putting customers' sometimes valuable collections at risk. Or maybe not even valuable except sentimental value. I have to say I think I will be questioning vendors from now on whether or not they stand behind plants that have come up positive. I have a very small collection compared to some and it's not worth much but I REALLY like them. I had a plant that I took to our meeting that I thought might have been virused. After being tested 3x from Agdia it came up negative all 3xs, but the 2-3 months that I kept it separated from everybody else and lamented that it might be virused while i decided to test it or just pitch it was rotten. I hated it because this plant had been my favorite. So it all turned out with a happy ending but I don't want to go through that again anytime soon. i want to protect want to protect what I have,and I do quarantine plants when I get new in. I also have clean growing practices (no dripping plants, don't splash water,use single use razor blades,etc).

I guess I just have to say it's sloppy and unprofessional if these vendors don't give a Rat's A about what kind of plants they're selling you. gb


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RE: Norman's Orchids

I have heard other variety of complaints about Norman's from other growers. These relate to customer service issues and I must say that although I visit their website occasionally and am tempted to order, I will only buy from them at a show.

In the orchid business there very few nurseries that stand behind their product. These are the true growers, that can control their plant from beginning to sale. Such as H&R and EEOM in Hawaii, unfortunately it is a case of buyer beware as most nurseries these days are basically just brokers who import ready to bloom plants and just finish them and sell them. I've been told by people in the know that as much as half of the phals coming over from Taiwan are likely virused. I see many phal Baldan's Kaleidoscope 'golden treasure' with blatant color break at HD/LOWE'S and know that those plants originated in Taiwan...

Botoom line is inquire about virus policy before you buy and give your business to nurseries who stand behind their product...


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RE: Norman's Orchids

orchid527,

I am now prompted to arrange testing of selected plants in my collection. My exposure to Norman's plants is minimal however your data are sufficient to justify further investigation.

Thank you.

--Stitz--


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RE: Norman's Orchids

Orchid527,

I appreciate your going through this trouble of testing your orchids and especially getting the results out to us. I was considering doing business with Norman's within the next couple of days, but after hearing this, I will definitely reconsider. Do you know of any other reliable online vendors? Thanks a lot.


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RE: Norman's Orchids

I tested 8 phals and catts from Carter and Holmes and they were OK, but they have a limited selection of phals. I think to have the best chance of getting a virus free plant you need to avoid meristems from Taiwan. Buy plants that you select yourself from seed grown stock. However, as suggested above, assume the plant IS infected and always take appropriate precautions. Another alternative would be to take virus test kits to the grower and test any plants you might want to buy or at least get the assurance that if the plants test positive, you can get your money back. Healthy phals live a long time and can become hugh plants.


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RE: Norman's Orchids

Orchid527, thanks for sharing your info with us. As Ben said, the only concerns I've heard till now were about bad customer service for some people, not all.

My customer service from Orchids Ltd. has been exceptional. However, I live nearby and don't know how they are w/ online folks.

They grow a fair number of their plants from seed and seem to be one of the "old time" US vendors. It might be worth asking what their policy is on any plants w/ viruses. Their prices can be higher, but if they stand behind their plants, it could be worth the extra $$.

I've got only one Phal from Norman's, thank goodness, even though I've been soooo tempted to order a bazillion times. Holding good thoughts for those of you w/ his plants.

Whitecat8


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RE: Norman's Orchids

OMIGOSH! Here I am, a novice, with about a hundred plants (all kinds) and have never even suspected a virus on any of them. Got my first orchid, a mini Cym. about ten years ago. Don't have a huge investment, but I'm in love with them. Are these test kits expensive? Does one have to get trained? How does a virus manifest itself? Now I'm very worried. Thanks Orchid 527.


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RE: Norman's Orchids

Truly disturbing. I have 3 Phals,3 Oncids and a Catt all given to me as a gift 5 yrs ago. I purchased a large pure white Phal last winter. I was planning to auction the three old Phals at my OS. Now I'll have to test before doing so. All these plants appear very heathy and vigorous.

I intend to send them off an email letting them know I will never buy from them nor recommend them to anyone.

Jane


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RE: Norman's Orchids

The company is Agdia. The test kits cost $120/25 plus shipping. If you follow the instructions, you won't have any problems. However, if you just have a few plants, it might be better to send leaf samples to an independent testing lab such as Critter Creek. Do a google search or go through the Orchid Mall.

The more I think about this issue of Norman's shipping virused plants, the more upset I become. He really could be responsible for the destruction of thousands of collections. I plan on sending these results to the USDA and the California Department of Agriculture. In a way, he and his customers are all victims of careless lab work by a few Taiwanese operations, but he loses the benefit of the doubt when he continues to sell diseased plants.


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RE: Norman's Orchids

I would also file a complaint with the Better Business Bureau (both local and the online one).

That's a shame too. I really want to order a few cattleyas from them, but will now have to reconsider.
~Jem


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RE: Norman's Orchids

I think orchid527 has run across one of the growers' secrets. I sent off emails last night to two different companies, asking about company policies on testing and return policies for plants to be found virused. Both responses surprised me. Mainly because I got the opposite answer that I had expected from each grower. One said yes we do test and will take a plant back; the other,who I consider a science minded grower, said no we don't guarantee that our plants are virus-free.The latter of the two growers was of course a phal grower:(
It definitely limits where I'll spend my money now.gb


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RE: Norman's Orchids

Carter and Holmes states on catalog and on website that they are virus free. Several other companies make the claim also. Much easier to test parent plants and then do the cloning/seed harvest from clean plants.

Very few customers bother or are aware of the virus issues and so most companies figure why bother........shame, really a shame.


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RE: Norman's Orchids

Ginnibug brings up an interesting point. What do you all think of gathering a list of vendors and asking each one about their policies? It's not meant to be a do not shop list, but more of an FYI for prospective buyers. It would be nice to have all of the vendors in one place.
~Jem


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RE: Norman's Orchids

All,

Sorry for my ignorant but.... what will happen to the plant that has virus? Will the virus shorten the life of the plant? I seen so many posts talking about viruses.... so what exactly is the problem with plants that have virus? They still going to bloom beautifully and live just like the one without the virus. I have over a hundred in my collection... I don't know if any of them have viruses and I don't really care as long as they bloom readily and look beautiful. I think this whole virus thing is a bit too extreme. I guess that is just me.

NamNhi


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RE: Norman's Orchids

NamNhi,

Some plants do not show any symptoms of virus, if this is the case there's nothing wrong with keeping the plant other than you pose a potential danger to your other plants. However in many cases virused plants show symptoms that are problematic as below and commonly produce inferior flowers.

Color break on flowers:

Necrosis of leaves:

Personally, I would prefer to avoid the above, especially on my favorite plants.


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RE: Norman's Orchids

If you have an infected phal, instead of getting bigger and stronger with your improving cultural techniques, the plant will eventually die. It will have unusual yellow flecks or spots on the leaves and will have unexplained necrotic areas. New leaves will be distorted and flowers can show breaks in the color. This takes about 3 years, but can be accelerated by unfavorable environmental conditions. The plant may look healthy until this happens, but it is spreading the virus by contact or by splashed water to all of its neighbors. By the time you recognize the symtoms, the damage has been done to the rest of your collection. Any special AOS awards on your plants? Those blue violaceas that you purchased for $150, it's all trash. You can keep growing virused plants and the flowers will be OK for a while but sooner or later everything will be infected and then all of your plants will look like crap and then they will die. It used to be impractical to test for viruses and many were ignorant of the consequences of having virused plants. Also, I don't think this was a problem until about 5 years ago when the flood of Taiwanese meristemmed phals first hit the US market. Good luck with you plants


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RE: Norman's Orchids

Orchid527,

This situation is infuriating. Are the rest of your plants okay? I hope so. Sounds as if you'd take superior precautions.

Thanks much for the additional info.

Whitecat8


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RE: Norman's Orchids

That really is sad. I know Norman Fang personally and he's a good guy. But as far as virus go, unless stated in writing that the plants are virus free, then assume they are not. Carter & Holmes guarantees all their clones and certain divisions as virus free. They do make the effor to test each plant they sell. When I worked for the original Stewarts decades ago, we guaranteed our mericlones to be virus free (we always tested our mother plant several times before cloning). But we never guaranteed our stud stock to clean. There is no way; many plants were well over 40 years old in some cases. Unless there is written guarantee that the plants are virus free then you have a case. Otherwise it's pretty tough. Sometimes the nursery will give you your money back or exchange a plant. It's up the company's discretion. Really annoying.


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RE: Norman's Orchids

toyo2960, it sounds like you have a complete understanding of the current situation. I know there is nothing I can do to get my money back and I'm really sad that I can't take advantage of Norman's very nice offerings, but I fully understand the consequences of bringing those plants into my greenhouse.

I see a future where orchids are readily available, cheap and always diseased. No one expects them to last more than a year and they really don't care. No one bothers to accumulate a collection and no one makes new interesting crosses because it so much cheaper to buy stock from overseas. No need for the AOS. These trends are already in place and I don't see it changing. The only question is will it take 10 years or 30 years and the widespread distibutuion of diseased orchids only quickens the pace.


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RE: Norman's Orchids

Sad, just very sad. Sort of like the kids toys with lead paint. Thanks to all who contributed to my understanding of virused plants. Now I wonder if I have viruses in my little greenhouse.


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RE: Norman's Orchids

Orchid527 aren't you selling the virused orchids from Normans on e-bay? I was wondering why you would when they could infect other orchids or die anyway. I may be wrong the seller said they were bought from Normans and the seller said they had a virus and was selling them for about 8.00 dollars plus shipping.


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RE: Norman's Orchids

Yes that is me. It's actualy listed for 99 cents, far above it's real value. It is an attempt at dark humor and an opportunity to reach an additional 100 potential buyers. Please read the ad carefully. If anyone would actually bid on it, I would get in contact and cancel their bid. I have included the text of the listing. I thought I had been clear. Maybe not.

The auction is for a large Phal Sogo Maria "Oriental Stripes" HCC/AOS from Norman's Orchids. It is about a foot across and looks great, but is contaminated with ORSV and CymMV orchid viruses, as were 5 of the last 9 phals I purchased from Norman's orchids. Buy this plant if you need a reference type for orchid viruses. DO NOT BUY THIS PLANT IF YOU HAVE A NICE ORCHID COLLECTION AS YOUR PLANTS WLL EVENTUALLY BECOME INFECTED AND DIE. You might think it strange for Norman's to sell virused plants, but this is their position as explained to me:

"We are not in the business of selling unhealthy plants, we would not ship diseased plants. However, we do not guarantee all our plants to be virus free. No orchid nursery in the US does this. Plants can be perfectly healthy and may test positive for the presence of a virus from tests that may or may not be accurate. As an analogy, 99.99% of the population in the US would test positive for some form of cold virus -- we do not conclude from this that the whole US population is diseased and quarantine this country from the rest of the world."

Of course the flaw in this analogy is that orchid viruses are lethal and the cold virus is not. Perhaps a better analogy would be Yellow Fever, where travel from an infected area is permitted only if you have documented proof of immunization.

A virus test strip from Agdia confirming the presence of ORSV and CymMV will be included free of charge.


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RE: Norman's Orchids

Sad, very sad indeed, Normans Business is probably RIP.

Cymbidium Mosiac Virus is a very serious problem with Cymbidiums but i wonder what happens to other Genera with the infection?

And after reading all the various replies you have to wonder if people have thought this through thoroughly.

Would you ever buy another orchid from an orchid society sales table?

I sold a couple of in-bloom Cattleyas on e-bay the other week. The flowers and leaves looked fine but there is no way that i could say the the plants were not infected with a latent virus.

Do people really think that every plant sold can come with a virus free guarantee? Of course, you would say that people should test their plants and that might be fine for tiny collections.


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RE: Norman's Orchids

Soooo, let me understand this - it is OK for you to sell the plant as long as you admit the plant is virused and you will also include a virus test strip as proof?

I ask again - have you had your virus test confirmed by an outside lab? False/positives are not uncommon even when professional lab technicians run the test, relying on a do it yourself test is highly unreliable IMHO.

Do you have a good lawyer?

Brooke


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RE: Norman's Orchids

Not to be a meanie, but I don't think it's so sad, or in the least surprising. The sad thing is the demise of the great American orchid houses. And what's taken their places, by and large, are import houses and the big box stores selling mass-produced orchids that are just as likely to be virused as anything from Norman's.

John


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RE: Norman's Orchids

Brooke, I used to do this kind of work for a living and I have documented every test on every plant with photos. I saw the Agdia validation data and have a great deal of confidence in their work. Regarding the ebay auction, don't you understand it is a spoof? Who is going to intentionally buy a virused plant that will destroy their collection, WHICH IS WHY I PUT IT IN CAPS. Wait until the May issue of ORCHIDS. I think there will be an article on the use of immunoassays for virus detection. Also, I had a conversation with Russ Vernon, the next IPA President, and he indicated that he would address this issue of virused meristems from Taiwan. It's hurting all of us.

Regarding the lawyer, that would be a great opportunity to recover my losses. Maybe a class action for others to recover their losses. Sounds good to me.


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RE: Norman's Orchids

Orchid527 - You should have issued a spew alert before the e-Bay posting. What a riot.

Your message will reach more orchid people than a complaint with the Better Business Bureau. Norman's doesn't seem to be listed with them, and I don't recall anyone here except myself saying they check BBB before ordering from a vendor.

It's too bad the orchid world now has to deal with this virus issue. The danger to people's collections is bad enough, and John, I agree - it symbolizes the passing of an age. Painful and maddening.

Now I'm nervous about my one Phal from Norman's. Ack. Orchid527, thanks again for passing along the results of your expertise and experiences.

Whitecat8


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RE: Norman's Orchids

orchid 527 i think you need to have a life out side of orchids. i purchased from normans for the past twenty years. they are a company i respect. i think sometimes it's good to look in the mirror and see how you apporach the customer service. and yeilds the response you receive. if you are so CONCERN about the virus. YOU should ask before you purchased.you been on this form attacking norman's is pitty. i feel sorry for every one that seems to take his situation so serious and depride themself of beauties that can be purchased for normans. lets all remember the war is still happening and orchid 527 is so worry about virus. are you missing the big picture?


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RE: Norman's Orchids

Wildpaph, I think you have a valid point. Everyone should ask about the vendor's virus policy before buying. And I do not like the coflict that this orchid virus mess has brought into my life, too much negativity. I do have many other interests and some of them have been put on the back burner this week. However, I do not understand the link between war and orchids. If we are concerned about orchid viruses, we aren't concerned about the war? I do know that if you have purchased some of these diseased meristems, you are going to be a very unhappy grower in a few years. Ignorance is bliss, and the choice to be so is yours.


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RE: Norman's Orchids

WOW!!! Wildpaph, you leave my head just totally spinning. Take that whatever way you want to.

Orchid527 that is totally awesome that you talked to Russ. That might really be important. The thing that occurs to me is unless somebody of any influence gets ahold of this and runs with it; it's not going to go anywhere. The main reason being that most of these larger growers and some smaller that we both know, do wholesale business. These florists that they deal with REALLY DO NOT CARE a lick about a plant with virus. And the majority of the people that those florists sell to, don't give a lick about virus. Which I don't know if that side of the business has more weight behind it than just the hobbyist side. I would almost guarantee that it does. I just feel someone has to be responsible for cleaning this up; or like you said earlier, there won't be one place to get clean healthy plants that aren't going to die on you in a couple of years.gb


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RE: Norman's Orchids

wildpaph, Welcome to the GW Orchids Forum.

First registered on April 2, 2008.


--Stitz--


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RE: Norman's Orchids

O527, thanks for bringing this issue up for discussion, and sorry that you have to take all the blowback from it. Personally, I thought the ebay auction was a clever and well-crafted way to draw attention to the problem.

I think you hit the nail on the head with your earlier comment that

"I think to have the best chance of getting a virus free plant you need to avoid meristems from Taiwan."

A thread on this same issue on another forum brought up the same point: the hygiene in the mericloning operations overseas is not always great.

Doesn't mean that other plants won't be carrying virus, but seed-grown species and hybrids will probably be less likely to be infected. Doesn't of course speak to arthur's point about the plants on the society exchange table.


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RE: Norman's Orchids

jemsta made the suggestion to start a list of virus free vendors. I second that! I would love to know who tests and offers virus free or in the least states what they know does carry virus (which many older heritage awarded plants do - quite acceptable to a collector).

It cannot be that hard (not to say there isn't any effort)to offer virus free plants as the industry is continually breeding, new seedlings are being awarded that the bulk of plants could be clean.

I also say to the ebay posting RIGHT ON!!!!!!!!


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RE: Norman's Orchids

Response from Normans Orchids:

We are not in the business of selling unhealthy plants, we would not ship diseased plants.  However, we do not guarantee all our plants to be virus free.  No orchid nursery in the US does this.    Plants can be perfectly healthy and may test positive for the presence of a virus from tests that may or may not be accurate. Virus tests can only be performed accurately in a controlled environment in a certified laboratory. Do-it-yourself home kits, obviously, can produce false positive results. As an analogy, 99.99% of the population in the US would test positive for some form of cold virus  -- we do not conclude from this that the whole US population is diseased and quarantine this country from the rest of the world.

Our plants are constantly inspected by plant experts at the federal and state level and have always been found disease free. If a customer wishes, we can arrange a phyto sanitary certificate to be issued , this requires an inspection of the plants by an expert from the California Department of Agriculture and provides certification that they are pest and disease free. We often do this for our clients in Puerto Rico and Hawaii, areas that require such certification before plants are allowed to be brought in.

In this particular case, we offered the customer a full refund for any plants that he didn't want as long as he returned them to us. The customer had requested a full refund without returning the plants. We understand he is filing a chargebacck with the credit card company and auctioning off the "diseased" plants on E-bay.


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RE: Norman's Orchids

I know for a fact that H&R in Hawaii has a printed guarantee their catalogs that their plants are Virus free. As a customer I would never return a plant and pay extra shipping cost to get a refund. I would just eat the lost and would not order from the same place again. I would vote with my wallet. The most important thing in business to me is customer services.


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RE: Norman's Orchids

Thank you for the other side of the story.

Brooke


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RE: Norman's Orchids

I somehow doubt that the photosanitary certificate requirements include testing for ORSV and CymMV since they are obviously already present in the US (including Hawaii).


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RE: Norman's Orchids

In the early days of web-pages some public minded souls thought that it would be a great idea to have rating systems of aquarium fish suppliers, orchid nurseries etc. etc.

Why didn't these rating systems work?

They are subject to abuse.

* The feedback tends to mostly come only from unhappy customers

* The vindictive find these are great places to vent spleen

* You only get one side of the story

* Business competitors can post false information

* "Friends" of the Business can post glowing references

There may be legal problems. Some ot the local growers there may be able to add to this re. the demise of OGRES????


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RE: Norman's Orchids

  • Posted by komi z7/8 DC (My Page) on
    Wed, Apr 2, 08 at 19:38

true, but if you search for "plant nursery ratings" you'll find other resources too.

Note also that while we tend to see more negative reviews posted than positive, it is also possible that "no reviews" means bad. At least some of these ratings websites allow businesses to opt out.

I recently heard someone from the BB say that their database is going online - hopefully that will make them much more relevant and useful.


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RE: Norman's Orchids

Maybe I'm missing something here, but are these plants for sale on Ebay???

Why weren't the plants returned to Normans's for refund??

Jane


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RE: Norman's Orchids

I'm gonna have to put in my two cents on this, wildpaph is actually one of the fangs, =D every time some thing like this happens with Normans orchids we get a new one time poster or ten, also if memory serves right Normans is about 20 years old currently if not slightly less maybe I'm thinking of some other recent orchid grower who's had problems in their practices.

but concerning the topic at hand i think , and this is solely an opinion from some one who deals with multiple aspects of business, what they're doing is considered negligence, and in some way or another although im not saying you should or should'nt, the very least you can do is get the state ag dept to do some thing. also if one group of plants has them knowing that these viruses can be spread rather rapidly by vector, it's not to far off to assume that maybe 2-3 of the green houses are already contaminated. basically the only thing happening is that normans would suffer a biiiiigggg monetary loss but any who i suggest a list of vendors who provide some form of guarantee that their plants are virus free would be a great idea to help people in the future.


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RE: Norman's Orchids

Jane - I think the original poster put the plants on e-bay for sale as a way of getting the word out about this incident he/she had with Normans - harnessing the power of the internet to it's full extent, if you will. To be honest I think it was a little harsh, but that's just my opinion!!

This was a good wakeup call - I've never checked my plants for virus and I've bought from small and large vendors as well as the society sales table...I could be breeding a cesspool of virus in my collection as we speak! That said, I kind of see it as a risk that is unavoidable...I mean, has everyone here tested every society table/small vendor bought plant for virus? Will you stop buying plants from the society table/small vendors now that this incident has come up?

*IF* it is indeed the NORM that vendors guarantee virus free plants in the US (does Oakhill guarantee virus free plants because I have some from them!), then I agree that Normans should have a similar system in place, and I would throw a fit too if they broke their guarantee. If it isn't the norm and there was no guarantee, then I'm of the opinion that the onus falls upon the consumer - it is unfortunate that they sold plants that are infected, but they did offer a refund which in my books is good customer service.


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RE: Norman's Orchids

Calvin, your comments are right on the money and that i why i said in an earlier post that i had sold two in-bloom plants on Ebay that looked Ok but i could not guarantee that they were virus free.

I have a thousand plus orchid collection garnered over 36 years where there are bound to be some plants that have virus.

Orchids are going to get very expensive if we go down the path of testing every plant that is sold.

I still waiting to hear what the effect of Cymbidium Mosiac virus is on other Genera. But, of course, those people selling virus kits are not going to tell us that sort of info. They want to maintain the hysteria.

In an orchid growing career spanning 36 years i'm seen plenty of that hysteria, particularly from Cymbidium growing experts where newbies have been reduced to tears and lost to the hobby by "experts" announcing to all and sundry in loud tones VIRUS.


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RE: Norman's Orchids

the problem stated by "employee" is that Normans plays the role of maximizing revenue while cutting losses to a minimum.

the fact that they want the customer to pay return shipping is kind of a case in point example. imho thats a load of BS 100% usda select.

but such is the caveat that buyers have to be aware of. normally i post a question to gain info about a vendor before i make a purchase.

any ways normally the opinion on Normans is generally one of two extremes and all i can say is, get a back up verification on the plants infected before you make any more statements against Normans as they can if you're not careful get you for slander and some thing else i cant remember off the top of my mind. but then again they cant cause they cant access origin ip and mac addresses.

I just had a funny thought, although kinda mean but only cause i get the question from some people some times my self.

the way wildpaph types is the way the guy sounded on the other end of the line when i called normans about the quality of the orchids i got and wanted a return

and a correction to employee

virus testing does not have to be done inside of a lab, in fact, the fact that you'd try to pass that as the truth is ridiculous and you should slap your self...

lol some one should go put this up on all the orchid forums XD. what a world of pain that would be,

any ways as a final thought. now a days i try to only purchase when i can visually inspect plants before hand. saves me a lot of fuss later on

=D
Gaston


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RE: Norman's Orchids

The legalities of so-called virus free plants is a tricky thing. Unless stated in writing that ALL plants are virus-free is one thing. But if it's not in writing, you really can't hold the nursery to any oral claims it makes. Or doesn't make. With a large stock of plants, it is virtually or economically impossible to test each plant for virus. And once the plant leaves the commercial greenhouse, many times the guarantee is null and void. Unless you suspect virus immediately and have it tested quickly. The nursery can claim that you contaminated it (plant). With most seedling stock, unless the nursery doesn't practice good repotting hygiene, you more apt to have a clean plant. But not always. Same goes for mericlones. Just because it's a clone doesn't' mean it's virus-free. It could have been infected from the inception (mother plant) or along the way as it was repotted up in size. The importation of plants from foreign countries like Taiwan are problematic. The plants brought in may have phyto certificates clearing the plant of bacteria, fungus and insects. Plant may be put in quarantine. But these plants, to my knowledge, are not tested for virus. And if it was done, it might be a random test. You could not feasibly test an entire wholesale quantity. Way back when, there was an orchid nursery that sold quantities of fine mericlone cattleyas (Orchids Orlando) where famous named plants were cloned and distributed for sale. Now you can't find these plants. Where are the Lc. Arecas FCC, Lc. Sargons and Lc. Ishtars? Most likely dead now because the mother plants were virused. Cloning cannot eradicate virus. At least not today. You can expect most plants over 20 years old to have virus unless the owner took proper precautions. So expect most stud plants to be infected. But there are many fine stud plants out there that are clean. A different story for plants that are relatively young. They should be clean. But again, with plants coming from all over the world now, there isn't a standardized procedure for testing plants for virus. You have to get it in writing that your plant purchase is "virus free."
And whether the nursery guarantees their plants to be clean or not, it should be good business practice to refund the consumer the infected plant, providing the consumer recognizes the problem immediately. As far as putting the plant on Ebay, I wouldn't personally try to sell known virused plants. If your trying to make a statement, well.. However, through blogs, word of mouth, etc you can put out the word that such-and-such nursery is selling "bad" stock.


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RE: Norman's Orchids

There are nurseries who pride themselves on putting out a clean product.
Norman's orchids is not a cheap discount place to buy plants
I rate them at above average price to expensive. Why not offer a 'Tested' and confirmed virus free plant and just add the price of the test to the plant. I would pay an extra $5 for a plant I really wanted.

The AOS should show they really care about the hobby growers and push for a virus cleanup campaign, though I doubt that they will do anything that goes against the commercial grower's grain. The potted plant business has evolved into a throw away market and it would be too expensive for the growers to start from scratch to ensure all plants are virus free.

This virus problem is long overdue to hit the proverbial fan, maybe this is the starting point. Posting the virused plant on Ebay is GREAT advertising for the cause. I doubt they'll reconsider their business practices.

What would shake Norman up is if most of the perspective buyers at his next show/event inquire about virus policy before buying plants and then walk away when they don't like his answer.

Kudos to orchid527 for pushing this issue...


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RE: Norman's Orchids

orchid527,

In your post dated Sun, Mar 30, 08 at 18:11, you wrote "I used the Agdia Immunoassay test kits. The supplies were fresh, I was trained by the company..."

I would like to get this same training. Please, advise me on how to proceed? Thank you.

--Stitz--


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RE: Norman's Orchids

I think there is a lot of unnecessary hysteria being exhibited about viruses. I have a 1,000 plant plus collection of plants for over 12 years. I continually inspect all flowers and new leaves for signs of virus and have discarded a number of plants over the years. I don't set aside special times for this, I do it automatically as I water the plants and enjoy the flowers and the new growths. I don't test as signs show up soon enough which brings me to my dispute with what has been written.

It takes 'exchange of body fluids' to transfer a virus, no different than Herpes or HIV in humans. People who claim to have contacted Herpes from a toilet seat were not alone in the stall. Similarly merely watering or handling intact plants will not transmit. I only use precautions when handling plants whose fluids have come to the surface as in dividing or trimming. Gloves, flaming, keeping aphids under control and newspaper surface covering to be changed after each plant seems to be enough. I know I have had virused plants as long as 10 years ago and if simply splashing water or handling intact plants could transmit the virus, my entire collection should be virused by now, this is obviously not the case. If I discard 3 or 4 plants per year, I can live with that. Without freaking out about the problem, loosing sleep and testing each and every plant, my system seems to work.

I think a good dose of common sense will keep your collection healthy but not 100% virus free. Most vendors I know will refund WITH RETURN OF PLANT AND PROOF OF TESTING. Norman is in line with this and should not be faulted. Good public relations is another issue, not reputed to be his strong point.

I remember years ago when one of my big beautiful Cymbidiums showed chlorophyll breaks in a new leaf, I showed the leaf to one of my orchid club's Cymb experts who confirmed what I all ready knew. "But this is one of my really beautiful Cymbidium" I whined. "Have you got a really beautiful garbage can?" was his response.

Viruses are a fact of life but really 'No Beeg Theeng'. Literally, the buggers are very small, don't make them any bigger than they really are.

Nick


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RE: Norman's Orchids

A U.S. Phytosanitary Certificate is really useless for non-agricultural diseases. Specifically ornamental plants like orchids. Quarantine and inspection is to protect mostly agricultural products, so inspection would be for specific insects and diseases like various rusts, citrus cankers, sudden oak death, soybean rust, etc. Orchids can from foreign countries can harbor pests. Or nematodes. So most orchids are sent bare-root. No soil. Since soil can harbor pests and disease. Clean long-strand sphagnum moss has been cleared for importation since is is soil-less. There is a big question of many orchids coming from Taiwan that are virused. Including mericlones. There are no guarantees from those overseas companies that state they're plant are virus-free. And the importers don't disclose anything. So buyer beware.
Most orchid companies do their best to control pests and disease. They don't knowing try to sell diseased plants. However, if they do, they should refund the price of the plant AND the cost of shipping. This is only fair. And if the orchid vendor states that the plant is a known to be virused, such as an old famous stud plant, that is fine and legal. As long as the consumer is aware.
However, to knowingly sell virused plants and not notifying customers is a breach of good business practices. They are in fact selling defective products.
Virus. No big deal? It is a big deal when you are in the business of selling plants. You cannot ethically condone it. It's fine if you want to keep a virus plant in your collection. I have many, since collect old and historical plants.
But I do not SELL my plants that are virused. I make no profit from them. If a friend wants a plant, knowing full well that is is virused, that is fine. As for
"wildpaph", this person should get a life. Or at least get a clue. A customer should ask each the vendor each time if he or she guarantees their orchid to be free from virus at time of purchase? Okay. Let's go. Let's do it. Give me written guarantee. No oral promise. A written one. "wildpaph" just set himself up for a legal battle. Now that's naive. And linking the Iraq War and orchids. What kind of idiot is this person? We're talking about running an ethically correct business. Yes, there are more important things in the world to fret about. But this forum is about ORCHIDS. NOT POLITICS! This person obviously doesn't know how to debate. Childish. And as for "Nick", virus is spread more than through exchang of plant fluid to plant fluid. Yes, it is mostly spread through dividing with unsterilzed tools. But insects can be a vector. And plants that are beneath a bench or underneath hanging plants, can get virus from dripping water. I've seen so many plants that were unintentially infected by dipping plants into the same insecticide bucket. So there's a lesson for you. Don't dip plants for scale. Spray them. As for virus testing, read a current article in the AOS Orchids magazine on home-testing. It is reliable.


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RE: Norman's Orchids

Hi, Nick,

My concern is that, after 3 short years in orchids, I don't recognize viruses, so anything weird-looking could be trouble... or, worse, a virused plant might not look suspicious to me.

Also, 2 different professional growers w/ multiple greenhouses have told me they take the precautions many of us hear about: changing gloves (or washing hands) between plants when repotting or trimming roots or leaves, sterilizing tools, using a clean surface for each plant, etc.

Yes, water gets splashed among plants in their greenhouses, but many of those folks can spot trouble sooner than a lot of hobbyists.

Until I know more, I'll worry about viruses periodically.

Related note from March, 2006: "Members of the Orchid Society of India today called for a ban on the import of diseased flowers from Thailand and other South Asian countries, a trend which was harming the Indian floriculture industry." It's the 8th article down. Also, it's unclear if the members are speaking for the society itself, or if they're individual members of a local chapter.

Anyone know if they’re having any success?

Whitecat8

Here is a link that might be useful: Orchid Society of India & diseased plants


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RE: Norman's Orchids

All of my orchids grow outside, even in Southern California, Phals cannot tolerate the winter so I don't have any. The situation of diseased plants from Taiwan is disgusting, I was not aware of it. The trend is unmistakable though. Zuma Orchids, on our coast, used to be one of the great breeding sites of Phals, many famous clones originating there. I'm pretty sure they have given up their breeding and hybridizing and just import massive amounts of Asian plants. I guess its like walking through WalMart, "Made in China, India, Bangladesh" etc,etc. There is no pride in quality, mass production to get as low a price as possible and to sell as many units as possible is the mantra of today's business. Luckily there are still a few good and honorable vendors around who take pride in their work. The comment about lack of pride does NOT apply to Zuma Orchids who take plenty of pride in the quality of their plants and are definitely first class operation, only the comment about no longer growing, too expensive and no longer profitable I guess.

One can coexist with virused plants. Most Portias are, by definition, virused. The original cross accidentally introduced virus into the cross which was cloned and like the medieval plague spread through the orchid world. I have a few Portias which I keep separated from the others. I tested one and sure enough it was positive. Year after year it produces beautiful flowers and I cannot see evidence of the disease. Portias are the exeption to the rule. Unless the plant goes downhill, I will not discard it as this group for some reason seems to tolerated the unwelcome passenger.

Any comments on Portias?

Nick


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RE: Norman's Orchids

WOW!! Ovewhelming for a newbie. I live close enough to Norman's to go there and purchase. I have bought numerous orchids with no issues. Even had good luck with his fertiler. ruth ann


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RE: Norman's Orchids

Nick!!!

Welcome back, gee, I haven't seen you here for AGES!
Oddly enough, I was thinking about you the other day - My Stan tigrina just completed it's annual bloom, and I got that one from you :)

Good to have you around,
Carolyn


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RE: Norman's Orchids

Hi Carolyn

Had a health problem 3 years ago, totally fixed now and moved to a house with a large back yard at the same time, the 'Perfect Storm'. Did not re-establish the complete climate control I had then, growing under shade cloth only, no greenhouse, and therefore had to cut back to the Cyms, Cats, Onc etc Have a lot of Australian Dendrobiums, everyone has to be happy in my backyard as is or they are not welcome. So no more species but I still have over 1,000 plants that like the environment as is.

Nice to hear from you, Nick.


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RE: Norman's Orchids

I only have a small collection of about 30 plants. Several are from Norman's so I sent samples of them out for testing. All came back free and clear. I will keep ordering from Norman's. I've always gotten great plants from them.


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RE: Norman's Orchids

smwboxer,

Thank you for sharing your test results!

--Stitz--


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RE: Norman's Orchids

Nick, enjoyed your post and your 'steady as she goes' common sense approach. Funny story about the really beautiful garbage can. LOL.

John


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RE: Norman's Orchids

smwboxer

Thanks for the info. Were these phals that you had tested? If so, could you tell me which MC numbers? Thanks.

Mike


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RE: Norman's Orchids

I placed an order with Norman's a few years ago, my first and only. I ordered 3 mature catts, one of which was a famous clone ("Napoleon"). It was growing pretty obvious striping in the leaves, a complete no-no for a cattleya so far as I know, and I reluctantly quarantined it, bloomed it out and let it go. I had a leaf chlorosis virus show up many years ago and run through my entire collection - 600 plants - before I learned that it wasn't normal for cattleya leaves to fade out in cloudy patterns only a year after growing. So I'm very leery of keeping suspect plants any more.

Incidentally, I had a Bow Bells from Carter & Holmes show up with curled, weak growths and the same, cloudy look show up in my last order from them, a real disappointment. I'm about resigned to buying only the orchids I can examine in person. I use a separate razor on every plant whenever I prune, but I worry about the occasional insect invader munching on one root here, then another one there, and the inevitable water splash.

Just thought I'd pass this along.


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RE: Norman's Orchids

No, the only phals I have were gifts and are noids. I really don't like them all that much.


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RE: Norman's Orchids

Hi and thank You ! for this information ,live and learn I was buying a lot of orchids fronm norman's but the always die on me and I was thinking this was because in my country is different climate but now I'm suspecting it was because they were infected with some kind of virus ,I just give up the hobby thinking I have bad luck with the plants in America .Thank You for all the information !


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RE: Norman's Orchids

Have bought lots of orchids from Normans and after nearly7 years I have no problems with any of them. Normans has also
gladly refunded my money on two different ocasions and has never been anything but courteous in coustomer service and have even found a flaw in the order and called me back to straighten it out ( in my favor no less). To my knowledge all my plants (small time 47) are doing well and blooming their little hearts away.
YEAH FOR NORMAN'S KEEP UP THE GOODE WORK!!!!
I PERSONALLY WILL KEEP BUYING FROM THEM UNTIL I SEE DIFFERENTLY AND AM TREATED DIFFERENTLY!


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RE: Norman's Orchids

I don't see why orchid growers don't guarantee the plants they sell. Obviously, it costs too much to test every plant in the greenhouse and there is no reason to, if the plants look healthy and they have good cultural practices.Spot testing plants wouldn't hurt either, I imagine they would want to protect their inventory. But if a customer receives an unhealthy or virused plant, they should offer to send a new one. The grower can then test the replacement plant so not to repeat the issue, or offer a refund. As with any sale it's not unreasonable to ask for the return of the defective product (to keep the customers honest). If a greenhouse has 10% virus rate (I have no idea what is common, just throwing a number out there) then 1 in 10 plants might come back to them and they have lost the plant they wouldn't want anyway and some testing and shipping costs, but hopefully have kept a customer. The only places that wouldn't guarantee their plants are ones that know they have a problem in their greenhouse.


 
 


 

 


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