Have had Verizon for about 8 years and did ok for quite a while. The last contract was up in November and we have not renewed it. The last year the cost went up and service when calling for help or billing went down. Still looking but thinking we might bundle with ATT since we have land line and internet through them, not that they have been much better when we call them.

We also have cable tv through time warner and hate them but att uverse is not available for our neighbor hood. That leaves us the choice of dish or direct. We just have basic without boxes and the have dumped a dozen of the 80 stations in the last year but no break on the price. Only 12 other than local broadcast are worth watching. The ones they dumped were good ones and they cut the stations worth watching in half. Big business strikes again.

Comcast was my problem for about three months. I think I've written about this before here at the GP. They placed a charge on my bill,about some equipment that was not returned. We never had any equipment that was not returned.
It took several phone calls to resolve the issue, and a live person said the charge would be removed from our bill.

Next thing we know is that our account was blocked from Comcast, we could not get into our account at all.
More phone calls and finally our account was reinstated.

On thing I have in my favor is that I pay the bills and I keep very good records, and I explained that to "all" the reps.

Fortunately for us, our cell phone is used mainly for short messages--"I'm on my way home, will be there in 15 minutes"--stuff like that, and lately some texting with DD who is away. We have a basic phone--no camera or other bells and whistles--and it's a "no contract" phone. We buy minutes as we need them and are glad we're not locked into a contract. When I think that I lived most of my life without a cell phone, it boggles my mind that I now try to have mine with me, all the time. But, as Rob and I agreed on another post the other day, "times have changed".