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Sun, Jul 15, 12 at 0:24
| Like many people who experience mobility issues as we age, I have found myself unable to do as much as I used to be able to do. A year ago I ordered a tractor scoot from Gardener's Supply - it's like a tractor seat on wheels and it has a handle you could pull it with and a basket in the back to carry a bucket or small items. It really made a difference in what I was able to do in the garden but I had some issues with the tires losing air and then two days ago the handle broke off. It was a year old and I no longer had my reciept but I was so disappointed that it broke I decided to write them a letter. I really didn't expect them to do anything but just wanted them to know about the problems that I had - maybe they could make some changes to avoid those issues in the future. To my surprise they wrote me back and are replacing the broken tractor scoot with a new updated model. They gave other options like a credit or refund but I find the tractor scoot so useful I would rather just have another one. I was very happy to recieve this level of customer service from this company. I have mobility issues and can't stand or walk for long and am glad I will be able to continue to use the tractor scoot to be able to continue working in my garden.I posed thi in Cottage Garden and Winter Sowing also - because I do all of those types of gardening. |
Follow-Up Postings:
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| Yes, they are a fine company. Several years ago I bought a pair of gardening shoes from them that literally disintegrated after only one season. They gave me full credit for them. |
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| I'm going to suggest that you post also in the G*rden W*tchdog, an on-line reference on garden-related sources, so that gardeners who don't frequent one of the forums where you posted learn how pleased you are. Companies that stand by their products are more likely to get my money, and I always check there before I buy from a new source. |
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| That is wonderful customer service! Glad you were able to get another scoot :0) I've been ordering from them for probably close to 15 years now - have never had a problem that I recall. Agree they are a great company to do business with. Above suggestion to post on GWD a good idea. |
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