Return to the Roses Forum | Post a Follow-Up

 o
Customer Service

Posted by taureau 8B South Louisiana (My Page) on
Sat, Aug 11, 07 at 16:06

This is so priceless, and so, so easy to see happening, with customer service being what it is today.

A lady died this past January, and Citibank billed her for February and March for their annual service
charges on her credit card and added late fees and
interest on the monthly charge. The balance had been $0.00, now somewhere around $60.00.

A family member placed a call to Citibank. Here is the exchange:

Family Member: "I am calling to tell you she died in January."
Citibank: "The account was never closed and the late fees and charges still apply."
Family Member: "Maybe, you should turn it over to collections."

Citibank: "Since it is two months past due, it already has been."

Family Member: So, what will they do when they find out she is dead?"

Citibank: "Either report her account to frauds
division or report her to the credit bureau, maybe both!"

Family Member: "Do you think God will be mad at her?"
(I really liked this part!!!!) Citibank: "Excuse me?"

Family Member: "Did you just get what I was telling
you - the part about her being dead?"

Citibank: "Sir, you'll have to speak to my supervisor." (Duh!)
Supervisor gets on the phone:

Family Member: "I'm calling to tell you, she died in January."

Citibank: "The account was never closed and late fees and charges still
apply."

(This must be a phrase taught by the bank!)

Family Member: "You mean you want to collect from her estate?"
Citibank: (Stammer) "Are you her lawyer?"

Family Member: "No, I'm her great nephew." (Lawyer info given)

Citibank: "Could you fax us a certificate of death?"

Family Member: "Sure." (Fax number is given)

After they get the fax:
Citibank: "Our system just isn't setup for death. I
don't know what more I can do to help."

Family Member: "Well, if you figure it out, great! If not, you could just
keep billing her. I don't think she will care."

Citibank: "Well, the late fees and charges do still apply."
(What is wrong with these people?!?)

Family Member: "Would you like her new billing address?"

Citibank: "That might help."

Family Member: " Odessa Memorial Cemetery ,
Highway 129, Plot Number 69." ;

Citibank: "Sir, that's a cemetery!"

Family Member: "What do you do with dead people on your planet?

PRICELESS!!

May Peace be a full part of your life.


Follow-Up Postings:

 o
RE: Customer Service

ROTFLOL!! Reminds me of a tv show (COPS or someting) wherein a lady was calling family to tell them of a relative's death.

Lady on phone "He is dead!"

She listens for s minute, then:

Lady on phone "Graveyard dead!"

Gotta wonder if the person on the other end was asking how dead the guy was...


 o Post a Follow-Up

Please Note: Only registered members are able to post messages to this forum.

    If you are a member, please log in.

    If you aren't yet a member, join now!


Return to the Roses Forum

Information about Posting

  • You must be logged in to post a message. Once you are logged in, a posting window will appear at the bottom of the messages. If you are not a member, please register for an account.
  • Please review our Rules of Play before posting.
  • Posting is a two-step process. Once you have composed your message, you will be taken to the preview page. You will then have a chance to review your post, make changes and upload photos.
  • After posting your message, you may need to refresh the forum page in order to see it.
  • Before posting copyrighted material, please read about Copyright and Fair Use.
  • We have a strict no-advertising policy!
  • If you would like to practice posting or uploading photos, please visit our Test forum.
  • If you need assistance, please Contact Us and we will be happy to help.


Learn more about in-text links on this page here