me: > > > Hello, I purchased a Blush noisette rose from you last year along with a few other things. Now that it is blooming, I see that this is actually Natchitoches noisette (a non-fragrant rose). Have you had any other reports of this? Below is the original receipt. Unfortunately unfragrant roses don't get a spot in my garden :(

nursery:
> > Sorry to hear that. The mother plant is a blush noisette, is very fragrant and we propagate from cuttings not from seeds so they are clones.
> > If you can email me a picture of the bloom. thanks

me:
> > here is a closeup of underside of the bloom. Here you can really see the darker pink stripes that are common with Natchitoches Noisette.

nursery:
> So what do you want? Your money back?

me:
> If you agree that this was the wrong rose that was sent, I would like a blush noisette if you do have one.

me again 4 days later:
> Awaiting your response

nursery:
>If I give you your money back, will you leave me alone forever?

It's possible (JUST possible) that a "bad" employee did this, or something of the sort and if that is so, the nursery owner should be made aware.

If the nursery OWNER was that rude (and yes, I HAVE known that to happen, tho it is very rare) well... then I guess his other potential customers need to know that.

Jeri

Is this the end of online ordering? Do we now have to be sending checks, and hoping ours gets there first for that rare variety which is offered about once a decade?

Maybe you might want to contact the nursery owner directly? Tell them your concerns and fears, and mention that you have posted online but have so far not named names.

I make a point of asking for the full name of anyone who answers a phone if I have to contact a company. I find that that alone will often put an employee on best behavior.

This is Blooming Woods Nursery in Alachua Florida.
I also have called many times but only get an answering machine or busy signal. I left a message, no return call. I have also emailed them via another email address on their website, but didn't get a response. At this point I don't want my money back or a replacement rose. I don't want them to have my info. I will just spend my money at another nursery!

So strange how something as financially fragile as a nursery can treat a customer this way.

It is sad it would have to come to that.

Actually small company web sites are much more vulnerable, since they can't afford the best of the best of site security, which isn't cheap. Hacking is epidemic, so be careful where you click and make your passwords as long as possible, at minimum 13 characters, and of gibberish letters with numbers, capitals, and special characters mixed in, because those are the hardest to hack. Never use a recreational password for financial sites, and so on. Hacking is going to get worse and worse, beware.

Something must be going on there, either the place is going belly up, or the owner is not aware of what is going on. It could well be hacked. Kind of odd they call the rose 'Julia Child' as 'Julia Childs'. Teen-aged kid doing the website?

Did you pay through paypal? Can you complain to them?

You could also take a look at Yelp and Angie's List, too. More and more people are using both sites. A ding there could really cost them. Kim

The funny thing about this is that before they asked "So what do you want, your money back?" i was going to just ask them to send a blush noisette for free along with a red cascade mini that i would pay for. that way it would be win/win. But unfortunately the conversation went south and they lost out on a future customer and an additional sale of red cascade.

A few years ago, commercials and sitcoms showing bad customer service, even just bad behavior period, seemed comical. Today, the bad service and bad behavior appear to becoming the norm with good service and polite behavior the exception. Some of these sellers and other businesses seem to feel sales are their right, and not something they have to EARN. Kim

The fact that you haven't been able to get in touch since, sounds sketchy to me. Sounds like you'll have to cut your losses and look elsewhere. Their loss.

I like Heirloomroses.com :)

In addition to emails (which garnered no response) Northtexasdude called and left messages. A responsible owner/manager would have responded in some fashion. Hackers indeed . . . Give me a break.

I just received two roses that I ordered from a company and paid for TWO years ago. I have no idea why they were not sent. I was told several times they would be sent - then I had some knee surgery and put that on the back burner. This year in January, I decided that I would be the squeaky wheel that gets the grease [or the roses]. I started early contacting the owner - he was nice as could be, even called and we had a nice conversation, and I kept all the emails. No roses were forthcoming. Finally, I just kept at it and wrote a direct email - WHEN are my roses going to be shipped? They would tell me - next Monday, yada yada, but finally I received a huge package with 2 full size potted roses that are very healthy and growing well. I am glad to finally get my roses [the original 2 were no longer in stock so I had to pick something else - which was fine - I just wanted 2 roses that I had paid for!!] It took me 3 months just this year to get them sent, after numerous emails and a couple of phone calls. I am not going to name the company because I dont think its a major mail order nursery - it is located in a large city and I think the owner is mostly into selling out of his nursery and caring for others' gardens - sends a nice newsletter from time to time, but I am most certainly done ordering from this company. Took too much effort to get what other companies are most happy to send correctly. I suppose he is doing so well and is so busy he has no time to attend to his mail order customers so that is the last he will hear from me! Guess this happens from time to time, but I have never had problems with a mail order company before. Live and learn.....too many good established companies to order from - I plan to stay on the beaten path from now on.

Good luck to you! Both Blush and Natchitoches Noisette are excellent roses for Texas - I have both and enjoy them very much.
Judith

Pretty much means that they don't want you to contact them. I gave up after 15 minutes of trying to find their phone number on their website. What kind of business doesn't plaster their information all over each webpage? Oh yes---the kind that lets illiterate, rude people handle all of their email correspondence.

I am glad that we now know who this nursery is, so that we may choose to without our $$$ rewards from them.

>>>Post this on Dave's garden as well. I am about sick of that joke of a website as well. It is because of them and people like you that we do not sell to the general public anymore regardless of the number of phone calls and people arriving at our front gate begging to get in and buy our plants.

He/she certainly won't be spending proceeds on a new front gate that has been knocked down by eager customers.

They asked if you wanted your money back, you should have said yes and let it be.
You would have had a free rose and your money also.

As far as Paypal (and Ebay which is owned by the same company.)
Stay as far away from them as humanyly possible.
I had my account hacked during a ebay purchase. I spent most of a month going between Paypal saying call ebay and ebay saying call paypal.
I would not know my account had been hacked (excpet for the bank infor they wanted is what got me trying to speak to someone) as the hacker web page was IDENTICAL to the real one.
It was going through pages trying to find a phone contact that I saw the pbone number was not an 800 number but a sitraight area code so I would have had to pay for the call.

Afte this I called Ebay and using rather strong language said give me a number at Paypal where I can speak to someone who does not give me a lying bs sound byte or else.

If finally spoke to a higher up at Paypal and their attitude was "It is your problem, use a different c card"

I had spoken to the person I was buying a very expensive camera from; telling him why the money was not coming till paypal cleared somthing up.
After told him why I could not pay via Paypal, and he then went on to give me his even more horrible experience with Paypal and said he would take a money order no problem.