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Ridgid SP-500P Sump Pump

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Posted by cranheim (My Page) on
Mon, Jul 27, 09 at 20:41

This may be the wrong place to post about sump pumps, but I thought I would try it anyway. I was going to purchase a RIDGID SP-500 sump pump with a "Lifetime Warranty" from Home Depot. Being careful to look at the fine print, it clearly stated in the warranty section it had a "Full Lifetime Warranty". It is warranted to free of defects in workmanship and material. That sounded good to me. However, I also found a section in the manual that listed three items listed under "Suggested Replacement Parts Schedule". The Switch and float were to be replaced every two years, and the motor at 5 years. I called Tech Support to ask if there was any connection to the Suggested Replacement Parts list and the Lifetime Warranty. I was told I had to replace the parts as scheduled to maintain the Lifetime Warranty. Basically, I would have to replace the float and switch twice, along with the motor within the first 5 years, at my expense, whether it needed it or not, to validate the warranty. I think that is false advertising and probably dishonest. This certainly gives me something to think about before buying RIDGID products. Charles Ranheim

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RE: Ridgid SP-500P Sump Pump

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  • Posted by canguy British Columbia (My Page) on
    Tue, Jul 28, 09 at 0:53

There is a big difference between 'defects in workmanship and materials' and normal wear. Any machine will wear out and better to maintain a pump than have it quit when you need it most. No point phoning for warranty service at 3 a.m. on a Sunday with a flooded basement.

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RE: Ridgid SP-500P Sump Pump

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I agree parts do wear out. However, in my case, my sump pump only comes into play two or three times a year. I still think it is wrong to claim it has a Full Lifetime Warranty without mentioning the fact the "Suggested Maintenance Schedule" is required to satisify the warranty.
They also state the parts replacement should be performed by an authorized service person. This would mean I would be paying more for the required maintenance (I may not even need) than I paid for the pump in the first place. This just does not set very well with me. Charles Ranheim

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RE: Ridgid SP-500P Sump Pump

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If your pump is only needed 2-3 times per year then you definitely want to buy better rather than cheaper. Sump pumps do not like to sit idle. Whatever sump pump you buy should be tested weekly otherwise it may not work when you do need it. Particularly once it is several years old.

I always recommend to my customers, one of the NexPump Ai systems that performs a self diagnostic twice a day which includes running the pump(s) and notifying you by alarm, email, or phone if there is a problem. It even has an LCD screen to tell you what is wrong.

Here is a link that might be useful: The Inteligent Sump Pump

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RE: Ridgid SP-500P Sump Pump

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A sump pump for $2900. Just what I need. No thanks.

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