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Kudos to Echo Canada

Posted by dottyinduncan z8b coastal BC (My Page) on
Fri, Sep 21, 12 at 20:25

I want to tell the world that I had a very positive experience calling Echo Canada to look for authorized service centres for warranty work. I got a real person who was able to answer some of my questions and happily passed me along to another real person who gave me the info I needed. Wow. No press 1 for this, 2 for that (no option given to answer my query) -- a very helpful person instead. Remember the days when this wouldn't have been unusual?

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RE: Kudos to Echo Canada

I just had a real good experience with Lowe's. Not with calling for customer service, but with them scheduling and doing follow ups on appliance delivery and installation. It's nice to be treated like a customer again (if anybody can remember what that used to mean).

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